Major Incident Manager
TE ConnectivitySuzhou City, Jiangsu, China
Posted February 25, 2026
Full Time
About the Company
TE Connectivity creates a safer, sustainable future through innovative connectivity and sensor solutions.
Job Description
The Major Incident Manager will monitor and troubleshoot application issues, perform root cause analysis, and ensure timely resolution of problems. The role requires a strong understanding of ITIL 4 practices and IT service management tools, as well as excellent verbal and written communication skills.
Requirements
- 2-3 years of experience in Operational/Service Management/SIAM
- Basic knowledge of ITIL 4 practices, specifically incident, problem, knowledge and change management
- Familiarity with IT service management (ITSM) tools such as ServiceNow, BMC Remedy, Jira Service Management, etc.
- Understanding of IT infrastructure components (networks, servers, applications, cloud environments)
- Ability to interpret monitoring and alerting data to support troubleshooting efforts
- Excellent verbal and written communication and interpersonal skills to engage technical and non-technical stakeholders
- Strong problem-solving and analytical abilities under high-pressure situations
Benefits
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment