Area Manager, Customer Service

Assist the Branch Manager in managing all resources within the branch, overseeing the execution of Company policies and procedures, and directing all administrative, customer service, and logistics activities to help the Company achieve its financial and service goals.

Requirements

• Minimum of 5 years experience required - Senior-level management position for an individual with substantial operations experience
• 4 year degree preferred or equivalent business or operations experience
• Knowledge of wholesale distribution industry and supply chain management principles
• Knowledge of continuous improvement processes
• Knowledge of Microsoft Office Suite and SAP
• Oral and written communication skills
• Supervisory and leadership skills
• Problem solving and conflict resolution skills
• Organizational and time management skills
• Ability to effectively supervise staff and achieve results through others
• Ability to effectively train and instruct in both group setting and one-on-one
• Ability to develop and maintain relationships with customers and suppliers to achieve short and long-term goals of branch
• Ability to effectively present Company services and quality standards to customers
• Ability to handle customer complaints and mediate customer disputes
• Ability to motivate and influence others
• Some travel required

Benefits

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
• Life Insurance coverage for you and options for your family
• Flexible Spending Accounts
• Disability Benefits
• Profit Sharing Plans
• 401(k) Savings Plan with company match
• Paid Vacation & Sick Days
• Paid Holidays
• Paid Wellness Day
• Community Time Off
• Predictable Work Schedules
• Employee Recognition Program
• Educational Reimbursement and Career Development Programs