As an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company policies and procedures in two or more locations; directs all administrative, customer service, and logistics activities to help the Company achieve its financial and service goals.
Requirements
- Supervise customer service, administrative, warehouse, and transportation functions and related employees to maintain established service standards
- Monitor and measure activities to verify timeliness and accuracy of service
- Serve as member of the Branch Steering Committee to facilitate resolution of service and other operational issues and help ensure that the objectives of the branch are being met
- Communicate with sales management and customers to identify customer service requirements
- Staff all branch service and administrative positions and monitor performance against goals
- Ensure branch employees are trained in Company procedures, systems, and applications
- Oversee daily warehouse cycle counts and all quarterly and annual inventory closing work
- Set branch schedules and establish specific procedures to meet local service requirements
- Resolve local service failures and take necessary action to prevent recurrences
- Call or visit customers to ensure service expectations are being met
- Host customer tours of branch when appropriate
- Assist Branch Manager in managing the profitability, expenses, and assets of the branch
Benefits
- Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
- Life Insurance coverage for you and options for your family
- Save on expenses with Flexible Spending Accounts
- Enjoy our Disability Benefits at no cost to you
- Share in our success with Profit Sharing Plans
- 401(k) Savings Plan with company match to help secure your future
- Paid Vacation & Sick Days to spend time away from work or in case of an illness
- Rest and recharge during our Paid Holidays throughout the year
- Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health
- Volunteer with Community Time Off to give back to the community
- Predictable Work Schedules to plan your life: no weekends or nights for most roles
- Celebrate your and others' achievements with our Employee Recognition Program
- Reach your career goals with our Educational Reimbursement and Career Development Programs
- Generous Paid Time Off
- 401k Matching
