Call Center Agent
Great Dane Heating & Air Conditioning, Inc.Clinton Township, Michigan, United States
Posted January 9, 2026
Full Time
About the Company
Great Dane Heating, Cooling, Electrical & Plumbing is a full‑service contractor serving the Metro Detroit area, specializing in the installation and maintenance of HVAC systems—including furnaces, central air conditioners, heat pumps, boilers, and advanced air‑cleaning products. The company also offers comprehensive electrical and plumbing services, ensuring a one‑stop solution for residential and commercial customers. With a focus on quality, reliability, and customer service, Great Dane distinguishes itself through its extensive product range, including Honeywell standby generators, UV lamps, and smart thermostats, and its commitment to delivering energy‑efficient, safe, and comfortable indoor environments.
Job Description
The Call Center Agent is responsible for assisting with administrative, productivity, and profitability of the Service Department. This role assists the Call Center Manager in achieving corporate goals and provides customer service support. The position involves scheduling, resolving customer complaints, and performing staff-level duties.
Requirements
- Proven experience in a customer service environment
- Excellent oral and written communication skills
- Ability to sell service jobs
- Current (state) driver’s license
Benefits
- Paid Training
- Careers Advancement Opportunities
- Competitive Compensation
- Year-Round Work
- Spiffs, Rewards, & Employee Contests
- Initiative, integrity, organizational, and supervisory skills
