Customer Success Manager Dutch Speaking

The company offers a cloud-based charge point management SaaS solution to Charge Point Operators (CPOs) and e-Mobility Service Providers (eMSPs). We are looking for a proactive Customer Success Manager to guide international clients through our full customer experience.

Requirements

• Perform onboarding of accounts with the clients and ensure the best ongoing engagement throughout the customer’s lifetime.
• Take customer success reviews periodically and resolve concerns with the assistance of the Technical Support Team.
• Meet all the monthly or weekly targets, including maintaining high unit renewal rates.
• Foresee and identify the expansion, upsell and cross-sell opportunities and partner with sales to close such deeds.
• Act as the liaison with the technical team, accounting teams and other areas of the business to ensure the best of customer satisfaction.