Customer Operations Analyst

Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids. The Customer Operations Analyst will play a key role in helping Greenlight plan, analyze, and optimize customer support operations.

Requirements

• 3–6 years of experience in operations, analytics, customer support, or workforce management
• Strong analytical skills (Excel/Google Sheets required; SQL or similar tools a plus)
• Experience working with data to build forecasts, models, or operational insights
• Understanding of customer support operations and key metrics (volume, AHT, service levels, etc.)
• Ability to translate data into clear, actionable recommendations
• Strong communication and stakeholder management skills
• Comfort working in ambiguous, fast-paced environments
• Interest in growing into broader areas such as operations strategy, analytics, or program management

Benefits

• Medical, dental, vision, and HSA match
• Paid life insurance, AD&D, and disability benefits
• Traditional 401k with company match
• Unlimited PTO
• Paid company holidays and pop-up bonus holidays
• Professional development stipends
• Mental health resources
• 1:1 financial planners
• Fertility healthcare
• 100% paid parental and caregiving leave, plus cleaning service and meals during your leave
• Flexible WFH, both remote and in-office opportunities
• Fully stocked kitchen, catered lunches, and occasional in-office happy hours
• Employee resource groups