Workforce Management Associate
Greenlight Financial TechnologyAtlanta, Georgia, United States
Posted February 13, 2026
70000 - 103500 USD
Full Time
About the Company
Greenlight is the leading family fintech company on a mission to help parents raise financially smart kids.
Job Description
The Workforce Management Associate is responsible for ensuring Greenlight's Customer Support organization is staffed efficiently and cost effectively to meet customer demand across all channels. This role partners closely with Data, People Ops, and Customer Service leadership to align workforce capacity with business priorities.
Requirements
- 5+ years of workforce management experience supporting customer support or contact center operations in an omnichannel environment.
- Proven ownership of contact forecasting and capacity planning across both in-house and BPO teams.
- Experience optimizing and administering WFM tools and systems to support forecasting, scheduling, and real-time operations.
- Strong experience managing offshore or third-party BPO partners, including staffing delivery and cost control.
- Advanced analytical skills with the ability to translate data into clear, actionable insights.
- Strong communication and stakeholder management skills, with the ability to influence and drive decisions.
Benefits
- Competitive compensation package with a market-based approach to pay
- Discretionary performance bonus
- Equity rewards
- Medical benefits
- 401K match
