Manager, Workforce Planning - SCoE

Landstar is seeking a Workforce Planning Manager to align the Service Center of Excellence's workforce with its strategic and tactical goals by monitoring and analyzing data, forecasting staffing needs and skills, and creating schedules to best accomplish business objectives and performance levels.

Requirements

• Analyzing and uploading historical workforce data to identify trends, assess current capabilities and forecast future staffing needs
• Monitoring contact center staffing and workforce data and projected trends to identify staffing needs and skill gaps
• Forecasting upcoming staffing needs and creating schedules to best accomplish business objectives and performance levels
• Collaborating with department leaders, and SCoE leadership to understand staffing requirements and optimize resource allocation
• Facilitating communication between stakeholders to ensure workforce strategies are executed appropriately

Benefits

• Affordable medical plans
• Employer 401(k) match
• Paid time off
• Tuition assistance