The Product Support Rep I will promote and profitably sell after-market services to Lift Systems Division product users through planned customer contact within an assigned territory.
Requirements
- Increase dealer parts and service sales volume by aggressively soliciting orders from customers and prospective customers.
- Maintain adequate contact with existing customers while aggressively seeking new customers.
- Secure or submit accurate service repair estimate requests to management for pricing and present all quotes and estimates to customers.
- Keep management informed of all product support activities occurring within assigned territories.
- Maintain a thorough knowledge of territory truck population, sales history, and competitive activities.
- Generate or assist in the sale of new Guaranteed Maintenance and Repairs and Planned Maintenance Agreements.
- Keep customers informed of product support programs offered by the Industrial Division and its venders.
- Effectively utilize all available technical and sales training offered by the Industrial Division and its venders.
- Maintain good customer relations.
- Address customer complaints in accordance with Company Policy and advise management promptly of any situations beyond your scope of authority.
- Fully utilize all promotional materials and programs to increase sales.
- Maintain a professional and proper personal appearance at all times.
- Properly maintain Company property.
- Identify and communicate new and used sales leads to the various Divisions and Departments.
- Regularly and on time submit an accurate record of business expenses for reimbursement.
- Assist the Machine Sales Department in the following: Delivery process of new equipment, Enrollment of rental equipment into the PM System by procuring necessary data, Delivery of Hand Pallet Jacks.
- Assisting in the delivery and presentation of quotes prepared by the Parts and Service Operations Departments to existing customers with PM agreements and/or house accounts.
- Adequate visitation of existing PM Customers and house account customer base to satisfy PAR guidelines promoting good customer relations.
- Perform required inventory counts on parts consignments as assigned by territory.
- Maintain your assigned commission log with all required data being updated consistently and accurately on a monthly basis.
