Product Support Rep

We are seeking a Product Support Representative responsible for promoting parts and service sales within an assigned territory and acting as a liaison between the customers and the Parts Manager and/or Service Manager to provide information about customer problems/complaints and long-term requirements.

Requirements

• Promote and sell certain items to customers.
• Increase parts and service sales to all customers, with special attention to accounts with which the Company does not have a strong or recent sales history.
• Call on customers at the time they purchase and/or rent new or used equipment to provide needed information.
• Discuss customer concerns and/or complaints relative to parts/service and work with the Parts/Service Manager to resolve problems, while maintaining the Company policies and positions toward the issues in question.
• Review all manufacturer service bulletins and product improvement and discuss with Manager(s).
• With manager’s guidance, provide the customer with technical, pricing, and available information relative to improvements.
• Call on customers to follow-up after service department repairs to ensure customer satisfaction.
• Participate, as requested, in customer outings, association gatherings, exhibits and demonstrations.
• Provide superior customer service and promote a positive professional image.
• Train customers on the proper use of parts manuals, microfiche, etc.
• Plan an itinerary for each day and prepare for each sales call by reviewing the items to be discussed and promoted.
• Complete sales call reports daily and submit on a weekly basis.
• Responsible to contact branch office three times each day to maintain communication.
• Maintain current customer file with all information requested by management and provide updated information.
• Update the Company equipment population list through discussions with customers about equipment sold, scrapped, or purchased from other new or used equipment sources.
• Submit all viable leads to the Equipment Department.
• Travel territory, various training, and meetings.