Community Support Specialist

Supports the Company's goals related to the financial facets of onsite operations by completing accounting, bookkeeping and other financial responsibilities related to assigned portfolio of communities.

Requirements

• Contributes to and facilitates an optimized consumer experience in a virtual environment via phone, email, or other technologies.
• Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes.
• Communication with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforce lease contracts to maximize revenue.
• Detailed review and completion of final accounting procedures to ensure accurate billing and minimize liability of damages to communities.
• Coordinates setting up new vendors, contractors, and other service providers for payment, contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments.
• Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies.
• Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move-out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.
• Promotes resident satisfaction and retention by responding to questions and requests in a timely manner, and taking appropriate action to resolve and address resident account related issues.

Benefits

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits
• Low (free basic) employee Medical costs for employee-only coverage
• Generous Paid Time off
• 401(k) with Company Match up to 6% of pay after 6 months of service
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy)
• Employee Assistance Program
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans
• Charitable giving program and benefits