The Community Support Specialist supports the Company’s goals related to the financial facets of onsite operations by completing accounting, bookkeeping and other financial responsibilities related to assigned portfolio of communities.
Requirements
- Contributes to and facilitates an optimized consumer experience in a virtual environment via phone, email, or other technologies.
- Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed, confirming receipt of goods, and coding expenses to appropriate Chart of Account codes.
- Communicates with residents regarding account balances, implements procedures for collecting on delinquent accounts, and enforces lease contracts to maximize revenue.
- Follows the Company’s established procedures related to regaining possession of apartments by following proper notice requirements, filing of documents with legal representation, and ensuring proper communication and coordination of the processes for representation in court with local onsite teams and legal counsel.
- Conducts detailed reviews and processes onsite operational expenses for payment by reconciling work performed or products purchased, codes expenses to appropriate Chart of Account codes, and manages communication between the vendor/contractor, accounting, and the client/owner as needed.
- Coordinates setting up new vendors, contractors, and other service providers for payment, contacts vendors and others as needed to research and resolve invoice and payment disputes and issue payments.
- Reviews utility billing resident charges to ensure accuracy and coordinates with onsite teams to address unit level discrepancies.
- Assists with administrative paperwork within the resident lifecycle to include but not limited to move-in and move-out procedures, resident renewal processes, resident file audits, resident insurance audits, and other administrative tasks as necessary.
- Promotes resident satisfaction and retention by responding to questions and requests in a timely manner, and taking appropriate action to resolve and address resident account related issues.
Benefits
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits
- Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service
- Generous Paid Time off
- 401(k) with Company Match up to 6% of pay after 6 months of service
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000
- Employee Assistance Program
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans
- Charitable giving program and benefits
