Customer Service Coordinator
Group 1001Indiana, United States
Posted March 24, 2026
Full Time
About the Company
Group 1001 is a collective that empowers companies to create positive growth. Our insurance and annuities are easy to understand and accessible to all. Our online investing platform gives individuals control over their savings. Our technology and innovation help companies succeed. And our strategic partnerships bring people together through education and sports. Group 1001 comprises the following brands: Delaware Life, Gainbridge®, Clear Spring Life and Annuity Company, Clear Spring Property and Casualty Group, Clear Spring Health, and the RVI Group, among others.
Job Description
Customer Service Coordinator role at Group 1001, responsible for answering inbound telephone inquiries, providing accurate information on annuities and investments, and exceeding customer expectations. The role requires excellent written and verbal communication skills, a strong commitment to customer service, and 3 or more years of customer service experience.
Requirements
- Answer inbound telephone inquiries and respond in a professional manner to customers and agents
- Provide accurate information on annuities, investments, tax implications, product information, procedures, and regulations
- Efficiently maneuver through various computer systems and online resources
- Maintain detailed electronic records and ensure accurate documentation
- Meet measurable department standards for call quality and efficiency
Benefits
- Comprehensive health, dental, and vision insurance
- Basic and Supplemental Life Insurance
- Short and Long-Term Disability
- Employee Assistance Program
- 401K plan with matching contributions
