Director of Professional Services (French Speaker)

We are looking for an operational leader to join us as the Director of Professional Services. The role involves systematizing production, managing backlog, and optimizing resources to drive profitability.

Requirements

• Service Delivery Management: Oversee the end-to-end delivery of professional services, ensuring PMs have clear timelines and that we get the most out of our billable production time.
• Resource Strategy: Manage the capacity planning and allocation of internal and external resources (contractors), ensuring we are agile and cost-effective.
• Operational Excellence: Bring structure by implementing systems that allow us to forecast and manage our delivery backlog systematically.
• Sales Collaboration: Partner closely with Sales to identify opportunities for additional sales and ensure that sold projects are lucrative and deliverable.
• Team Leadership: Lead the Professional Services and Customer Care, fostering an interactive and cohesive culture.
• Customer Support Oversight: Shape the Customer Care function alongside Professional Services, ensuring efficient resolution of client inquiries and a seamless, high-quality post-sales experience.

Benefits

• Ultimate flexibility
• Freedom and autonomy
• Minimum bureaucracy
• Small & friendly team
• Our network
• Flexible time off