Senior Customer Architect

GrowthLoop is rebuilding how enterprise marketing teams operate — and this role is at the center of it. As a Customer Architect, you'll own a portfolio of strategic accounts, lead complex technical implementations, and use AI to help automate your workflows and drive value faster.

Requirements

• 3-5 years in a client-facing technical role: solutions architecture, implementation engineering, technical customer success, or marketing analytics.
• Strong proficiency in SQL and hands-on experience querying cloud data warehouses (BigQuery, Snowflake, Redshift, or Databricks).
• Demonstrated ability to lead complex, multi-stakeholder technical projects from kickoff through delivery.
• Experience with cloud infrastructure (GCP, AWS, or Azure) and data pipeline concepts (ETL/reverse ETL, event streaming, data modeling).
• Excellent communication skills — ability to translate technical complexity for both engineering and executive audiences.
• Hands-on experience working with LLMs and AI tools (e.g., Claude, GPT-4, Gemini) for practical use cases: summarization, classification, structured output generation, or agent workflows.
• Ability to design and build prompt-based workflows or LLM-powered automations using APIs, Python, or no-code tools (e.g., n8n, Zapier, Claude, or similar).

Benefits

• Flexible, Remote-First Work
• Flexible Time off
• Monthly, company-wide Recharge Days to truly unplug
• Annual home office stipend to support your workspace
• Comprehensive Benefits
• Full health, dental, vision, life, and disability coverage for Canadian employees and their dependents (fully employer-paid)
• 401(k) or RRSP (Canada) Program with Generous Company Match
• Learn and Grow
• Quarterly Hackathons to focus on team passion projects
• Annual professional development stipend
• Work directly with a world-class executive team