Senior Customer Success Manager / Architect

Instruqt is hiring a Senior Customer Success Manager / Architect to drive expansion, retention, and measurable ROI across strategic customer base. The role is responsible for managing a portfolio of developer-first software companies and serving as a strategic advisor to Marketing, Sales Engineering, and Customer Education leaders.

Requirements

• 5+ years in Customer Success, Account Management, or Strategic Consulting
• Experience managing $100K+ ARR SaaS accounts
• Experience selling or supporting technical products (DevOps, Data, Security, Cloud Infra preferred)
• Comfortable working with Sales Engineers and technical stakeholders

Benefits

• Competitive base salary
• Performance-based variable tied to retention and expansion
• Equity participation
• Remote-first culture