Instruqt is hiring a Senior Customer Success Manager / Architect to drive expansion, retention, and measurable ROI across strategic customer base. The role is responsible for managing a portfolio of developer-first software companies and serving as a strategic advisor to Marketing, Sales Engineering, and Customer Education leaders.
Requirements
- 5+ years in Customer Success, Account Management, or Strategic Consulting
- Experience managing $100K+ ARR SaaS accounts
- Experience selling or supporting technical products (DevOps, Data, Security, Cloud Infra preferred)
- Comfortable working with Sales Engineers and technical stakeholders
Benefits
- Competitive base salary
- Performance-based variable tied to retention and expansion
- Equity participation
- Remote-first culture