Senior Customer Success Manager
STAN AIToronto, Ontario, Canada
Posted March 31, 2026
100000 - 160000 USD
Full Time
About the Company
STAN is the largest provider of AI solutions for HOA and Condo Property Managers, on a mission to build the world's first AI property manager.
Job Description
We are looking for a Senior Customer Success Manager who will own the end-to-end post-sales journey for our most strategic accounts, ensuring they see our product as an essential part of their business success.
Requirements
- Proven work experience in technical consulting/implementation, customer service, and/or client success.
- Hands-on experience with selling and an ability to deliver excellent customer service.
- Knowledge of CRM software, Project Management, and CS Platforms.
- Experience with scaling Account Management programs within a fast-paced startup.
- Deep understanding of performance metrics.
- Excellent communication, objection handling, and negotiation skills.
- An ability to deliver projects and answer inquiries on time.
- Business acumen with a problem-solving attitude.
Benefits
- Competitive salary
- Comprehensive health, dental, and specialist benefits
- Company Macbook
- Free parking and shuttle service to the office
- Extra PTO during occasional US holidays
- Company events, in-office restaurant, and building-wide perks
- Unlimited ping pong and espresso
