Senior Customer Success Manager
OneTrustToronto, Ontario, Canada
Posted April 10, 2026
Full Time
About the Company
OneTrust is a company that enables innovation through responsible data and AI use.
Job Description
OneTrust is seeking a Senior Customer Success Manager to join its Customer Experience team. The role involves acting as a trusted advisor for strategic customers, managing customer relationships, and ensuring customer satisfaction with OneTrust products.
Requirements
- BA/BS in a relevant subject
- 5-6+ years in a client-facing role within a CSM, professional services, or technical consulting role
- Effective customer-facing communication skills
- Proven success in working directly with customers
- Track record of successful engagement across corporate functions
- Management of Enterprise, Strategic customers
- Experience using SFDC, Gainsight and other CS Technology applications
Benefits
- Comprehensive healthcare coverage
- Flexible PTO
- Equity RSUs
- Annual performance bonus opportunities
- Retirement account support
- 14+ weeks of paid parental leave
- Career development opportunities
- Company-paid privacy certification exam fees