Senior Customer Success Manager

OneTrust is seeking a Senior Customer Success Manager to join its Customer Experience team. The role involves acting as a trusted advisor for strategic customers from the start of their journey to renewal, ensuring they derive maximum value from the OneTrust platform.

Requirements

• Establish relationships with customer stakeholders and executive sponsors
• Act as the primary contact and sherpa to help customers navigate OneTrust
• Accelerate customer solutions through knowledge of their business and best practice guidance
• Deliver forward-thinking communication and manage mission-critical escalations
• Align customer’s roadmap with our product roadmap
• Advocate for your customer by sharing their key business requirements internally with our Product and Engineering teams

Benefits

• Comprehensive healthcare coverage
• Flexible PTO
• Equity RSUs
• Annual performance bonus opportunities
• Retirement account support
• 14+ weeks of paid parental leave
• Career development opportunities
• Company-paid privacy certification exam fees