Senior Customer Success Manager

OneTrust is seeking a Senior Customer Success Manager to join its Customer Experience team. The role will involve managing a portfolio of strategic customers, ensuring their success with OneTrust products, and growing their revenue retention and adoption. The Senior CSM will be responsible for establishing relationships with customer stakeholders, acting as a trusted advisor, and delivering proactive communication and mission-critical escalations. The role requires a strong entrepreneurial spirit, excellent communication and relationship-building skills, and experience in implementing SaaS solutions. The ideal candidate will have 5-6+ years of experience in a client-facing role within CSM, professional services, or technical consulting. The annual base pay range for this role is $104,325—$156,487.50 USD. Benefits include comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, and 14+ weeks of paid parental leave.

Requirements

• BA/BS in a relevant subject
• 5-6+ years in a client-facing role within CSM, professional services, or technical consulting
• Effective customer-facing communication skills
• Proven success in and genuine enthusiasm for working directly with customers
• Management of Enterprise, Strategic customers
• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
• Ability to build relationships with key customer stakeholders at all levels, including C-suite level
• Strong entrepreneurial skills to excel in a complex and rapidly evolving environment
• Experience implementing SaaS solutions with an enthusiasm for technology and demonstrated technical aptitude
• Experience using SFDC, Gainsight and other CS Technology applications

Benefits

• Comprehensive healthcare coverage
• Flexible PTO
• Equity RSUs
• Annual performance bonus opportunities
• Retirement account support
• 14+ weeks of paid parental leave
• Career development opportunities
• Company-paid privacy certification exam fees