JEFE/A EN SECCION DE CONTACT CENTER
Grupo BancolombiaBuenos Aires, Autonomous City of Buenos Aires, Argentina • San José, Costa Rica
Posted February 11, 2026
Full Time
About the Company
Grupo Bancolombia supports individuals' financial goals through trusted, inclusive, and personalized Latin American banking services.
Job Description
Lead the comprehensive management of the Contact Center, ensuring operational continuity, service level compliance, and sustained customer experience improvement.
Requirements
- Bachelor's degree in Business Administration, Industrial Engineering, Systems Engineering, or related field.
- Minimum 2 years of experience leading operations, call center, models, and customer service within the financial sector.
- Advanced Excel
- Customer or Service Design experience
- Continuity improvement methodologies
- Leadership
- Innovation
- Openness to change
- Communication
- Relationships
- Crisis management
