Program Manager (Business & Operations)

Make a Meaningful Impact Every Day at GT Independence, a national leader in personal and financial services for individuals who rely on home- and community-based care. As a Program Manager (Business & Operations), you will manage an operational unit to assist and support real-time operations, and help people live a life of their choosing, regardless of age or ability.

Requirements

• Develops and monitors key performance metrics to measure staff performance and operations functions
• Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
• Participates in business development for recently acquired contracts
• Participates in quality improvement projects and leads efforts in continuous improvement
• Assigns and monitors staff caseloads and accounts distribution
• Ensuring timeliness in payroll schedule requirements
• Evaluates program effectiveness through prepared reports and presents to leadership on the same
• Monitors and measures compliance standards
• Collaborates with all staff across business units to develop, maintain, and update policies, procedures, and training materials
• Develops staff through internal and external resources and on-the-job training
• Builds and maintains relationships with State agencies as a key liaison
• Resolves escalated customer complaints
• Communicates goals, expectations, and results with internal and external stakeholders as appropriate

Benefits

• Competitive wages
• Flexible paid time off
• Benefits