Desktop Support Agent
GTSDallas, Texas, United States
Posted March 27, 2026
Full Time
About the Company
GTS Technology Solutions is an employee-owned company that provides customized IT solutions with honesty, integrity, and pride.
Job Description
The Desktop Support Agent will provide on-site technical support for various computer hardware and software systems, while maintaining high quality customer service and adhering to ITIL and ITSM standards.
Requirements
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Ability to explain technical issues to technical and nontechnical staff and customers.
- Strong analytical and problem-solving skills.
- Superior understanding of computer and networking hardware and software systems.
- Ability to thrive in a team-oriented environment.
- Excellent time management skills.
- Proficient with Windows Operating Systems, Active Directory, and Microsoft Office Suite.
- Ability to upgrade or repair customer standard computer components such as motherboards, monitors or RAM.
- A+ certification or ability to obtain within the first (6) months of employment.
Benefits
- Health, dental, and vision insurance
- 401k matching
- Retirement plan
- Paid time off
- Paid holidays
- Life insurance
- Disability insurance