Service Desk Agent

Are you a technical-savvy, customer-focused individual who likes to help others resolve their PC difficulties and IT-related issues over the phone and email?

Requirements

• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal skills
• Basic Network Administration knowledge
• Proven experience in an IT support or service desk role
• Basic knowledge of Windows/Mac OS, Microsoft O365, and common IT systems
• Familiarity with help desk software (e.g., ServiceNow, Jira, etc.)
• Familiarity with remote desktop tools such as TeamViewer or Bomgar
• Ability to work independently in a fast-paced environment and manage multiple priorities