HHSC Help Desk Technical Support
GTSAustin, Texas, United States
Posted March 26, 2025
42000 - 42000 USD year
Contract / Temporary
About the Company
GTS Technology Solutions, founded in 1984, is a veteran IT services provider delivering staffing, support, and customized technology solutions to companies across nearly every industry. The firm differentiates itself through a consultative model that aligns technology choices with each client’s objectives, coupled with PMP‑certified project managers who oversee projects from simple supply delivery to complex deployments of thousands of thin clients. GTS’s portfolio spans hardware, software, rugged devices, installations, and ongoing support, enabling clients to scale their IT infrastructure efficiently and reliably. By combining deep industry expertise with end‑to‑end project management, GTS consistently delivers strategic, timely solutions that meet precise business needs.
Job Description
IT Help Desk Support Technician role with a company that wants to invest in you. Providing first-second-level technical support for PC hardware, software, and network problems over the phone or via email.
Requirements
- 1-2+ years’ experience with information systems, processes and procedures.
- 1 or more years of experience in a high-volume call center/help desk environment.
- At least 6 months of IT troubleshooting in a technical call center/help desk environment providing technical assistance to customers over the phone.
- Extensive knowledge of personal computers, printers, other peripheral equipment, Microsoft products (Windows 7/10, Office 365), and other applicable software.
- Knowledge of current hardware and software troubleshooting techniques.
- Ability to effectively communicate orally and in writing in the English language with all levels of staff.
- Excellent customer service techniques, especially with difficult callers and/or under stressful conditions.
- Ability to type 45+ words per minute.
- Knowledge of incident tracking software such as Remedy is required.
- Skill in creating and maintaining technical documentation.
- Ability to learn new and existing hardware and software.
- Effectively multitasks while exercising logic and reasoning to define problems, establish facts, and draw valid conclusions.
- Perform research and retrieve information from computer systems, databases, and the Internet.
- Ability to take direction, work well as part of a team, and work independently when needed.
- Ability to adjust to and maintain a fast-paced workflow.
- Experience troubleshooting printers
- Ability to troubleshoot Android and IOS
- CompTIA A+ Certification desired.
Benefits
- Paid Time Off
- 401k Matching