Member Service Representative II, Full Time (Oak Creek)
GUARDIAN CREDIT UNIONWisconsin, United States
Posted March 20, 2026
Full Time
About the Company
Guardian Credit Union, headquartered in Milwaukee, is the largest member‑owned credit union in the county, serving over 35,000 members across seven counties with assets exceeding $225 million. As a not‑for‑profit cooperative, it offers a full suite of financial services—including mortgages, auto loans, savings and checking accounts, online banking, ATM access, and direct deposit—to both employees of its 80 Select Employer Groups and residents of the surrounding region. The organization’s community charter emphasizes fair interest rates and a commitment to improving members’ economic and social conditions. Its reputation for courteous, prompt service and comprehensive product offerings positions Guardian as a premier financial partner for individuals and families throughout Milwaukee, Waukesha, Washington, Ozaukee, Racine, Kenosha, and Walworth counties.
Job Description
Member Service Representative II is responsible for providing members with service on a variety of transactions, welcome members, and provide general information concerning credit union products and services.
Requirements
- Ability to operate routine office equipment
- Typing at 35 words per minute minimum
- Must have demonstrated ability to interpret and explain Credit Union policy and transactions posted to members' accounts
- Thorough knowledge of Credit Union products and services offered to membership
- Interpersonal skills to represent Credit Union positively in dealing with members and teller transactions
- Ability to exercise judgment, initiative, and tact in dealing with management, supervisors, and staff
- Must present a professional, business-like appearance and manner
- Must maintain confidentiality
- Must be bondable
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance