Experience Program Manager

As an Experience Program Manager, you will drive the governance, education, support, and ongoing collaboration with business stakeholders across experience efforts. You will lead the creation, assessment, and improvement of existing Experience CX Ops Model processes and support the creation of journey resources to inspire teams to consistently consider the consumer needs.

Requirements

• Journey and/or process mapping/documentation experience
• Microsoft Office products and PowerPoint specifically expertise
• Demonstrated success partnering with stakeholders to implement and complete initiatives
• Program management skills and experience
• Working knowledge of the insurance industry, and Guardian products (preferred)
• Excellent organizational and communication skills
• The ability to lead and execute with minimal supervision
• The capacity to multi-task and lead various key initiatives simultaneously

Benefits

• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Generous Paid Time Off
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance