Support Center Generalist

Support our mission through positive client experience, enhance caller experience by identifying customer needs, and collaborate with team members in local and remote locations.

Requirements

• At least 2+ years of experience in an administrative or phone-based support position in an office environment;
• Self-starter with a high level of initiative, follow-through and attention to detail, and ability to effectively prioritize tasks and consistently meet deadlines;
• Strong interpersonal and problem-solving skills; adept at building positive client relationships, mitigating conflict and de-escalation;
• Intermediate skills in MS Office; experience with Salesforce CRM platform a plus;
• Ability to work independently and collaborate with team members in local and remote locations while professionally representing the organization in-person and online;

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Tuition Reimbursement
• Relocation Assistance