Client Experience Specialist
InfoTrack USCalifornia, United States
Posted April 17, 2026
38500 - 45000 USD
Full Time
About the Company
One Legal, a division of InfoTrack, is a one-stop online solution for legal professionals to file court documents in every California court, manage service of process nationwide, and more.
Job Description
As a Client Experience Specialist at One Legal, you will play a pivotal role in a dynamic and client-focused support team dedicated to educating, empowering, and advocating for our clients.
Requirements
- 2+ years in Customer Support, with a preference for Call Center experience
- 2+ years working with CRM systems; Salesforce experience preferred
- Experience in SaaS, especially in legal services, is a plus
- Skilled in optimizing telephonic support systems; DialPad experience preferred
- 1+ years in legal/litigation support preferred
- High school diploma required; advanced studies or equivalent work experience valued
Benefits
- 401(k) Match
- Medical, Dental, & Vision Insurance
- Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
- 20 Days of Paid Time Off (PTO)
- 11 Paid Holidays
- “Be Me Time” off for mental health, re-charging, volunteering
- Matching Gift Program