Customer Support Specialist
InfoTrack USLos Angeles, California, United States
Posted April 2, 2026
40000 - 54000 USD
Full Time
About the Company
InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully.
Job Description
As a Customer Support Specialist, you will deliver exceptional customer experiences and ensure clients maximize the value of our software. This is a remote role based in Pacific Time.
Requirements
- Develop a comprehensive understanding of our legal tech solutions
- Handle and resolve customer concerns and issues promptly
- Provide top-notch technical support to clients
- Maintain accurate and detailed records of client interactions and support requests
- Act as the voice of the customer by collecting feedback and suggestions
- Assist with any tasks to ensure customer satisfaction
Benefits
- 401(k) Match
- Medical, Dental, & Vision Insurance
- Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
- 20 Days of Paid Time Off (PTO)
- 11 Paid Holidays
- “Be Me Time” off for mental health, re-charging, volunteering
- Matching Gift Program