Customer Support Specialist
InfoTrack USWashington, District of Columbia, United States
Posted April 2, 2026
40000 - 54000 USD
Full Time
About the Company
InfoTrack is a global leader in legal technology that connects law firms to the courts and services they need to litigate successfully.
Job Description
InfoTrack is seeking a Customer Support Specialist to provide exceptional customer experiences and ensure clients maximize the value of our software. The role involves handling customer concerns, providing technical support, and collecting feedback to improve our products and services.
Requirements
- Develop a comprehensive understanding of InfoTrack's legal tech solutions
- Gain knowledge about clients and their unique needs
- Use client success tools to track and update client orders
- Handle and resolve customer concerns and issues promptly
- Provide top-notch technical support to clients
- Act as the voice of the customer to improve products and services
Benefits
- 401(k) Match
- Medical, Dental, & Vision Insurance
- Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
- 20 Days of Paid Time Off (PTO)
- 11 Paid Holidays
- “Be Me Time” off for mental health, re-charging, volunteering
- Matching Gift Program