Customer Support Specialist
InfoTrack USNevada, United States
Posted April 2, 2026
40000 - 54000 USD
Full Time
About the Company
InfoTrack is a platform that seamlessly connects law firms to the courts and to the services that they need to litigate successfully.
Job Description
As a Customer Support Specialist, you will provide exceptional customer experiences and ensure clients maximize the value of our software. You will be the first point of contact for clients, providing world-class customer support, troubleshooting, and technical support. This is a remote role based in Pacific Time.
Requirements
- Develop a comprehensive understanding of our legal tech solutions and share this knowledge with clients to optimize their experience.
- Handle and resolve customer concerns and issues promptly, ensuring a high level of customer satisfaction and retention.
- Provide top-notch technical support to clients, including troubleshooting software issues, answering inquiries, and guiding them through the effective use of our products.
Benefits
- 401(k) Match
- Medical, Dental, & Vision Insurance
- Employer-funded Short/Long-Term Disability, Life, and Accidental Death & Dismemberment (AD&D) Insurance
- 20 Days of Paid Time Off (PTO)
- 11 Paid Holidays
- 'Be Me Time' off for mental health, re-charging, volunteering
- Matching Gift Program