Business Analyst

The Business Analyst provides engagement support across a wide range of activities, including customer contact center support, project control, resource management, and data analysis. They will work with engagement leadership to provide support in various areas, including tracking risks, issues, and change requests, and creating project status reports. The Business Analyst will also assist in tracking agent performance and productivity, and monitor and track workflow to ensure service level goals are achieved.

Requirements

• High school diploma and 5 years of prior relevant experience
• Experience with O365 tools
• Prior experience in business operations
• Strategic thinking
• Data analysis skills
• Excellent communication skills
• Confidentiality
• Organization
• Professionalism

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Position may be eligible for a discretionary variable incentive bonus
• Parental Leave
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Skills Development & Certifications
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program