Salesforce Business Analyst

Guidehouse is seeking a Salesforce Business Analyst to support break/fix operations and incremental enhancements for an existing Salesforce org. The ideal candidate is comfortable working in a production support environment, balancing urgent issue resolution with a steady flow of enhancement requests.

Requirements

• 3–5 years of experience as a Salesforce Business Analyst, Functional Analyst, or similar role supporting production Salesforce orgs.
• U.S. Citizenship is required.
• Ability to obtain and maintain a Federal or DoD SECRET security clearance (active clearance preferred).
• Ability to commute to or work from the San Antonio Guidehouse office.
• Strong experience with Salesforce core functionality (Sales Cloud, Service Cloud, or custom applications).
• Experience with declarative automation such as Flow, validation rules, and approval processes.
• Strong analytical skills for data review, reporting, and issue analysis.
• Demonstrated experience working in break/fix or managed services environments, including ticket-based support.
• Ability to clearly document business processes, requirements, and functional designs.
• Strong communication skills with the ability to translate between technical and non-technical audiences.

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• Parental Leave
• 401(k) Retirement Plan
• Group Term Life and Travel Assistance
• Voluntary Life and AD&D Insurance
• Health Savings Account, Health Care & Dependent Care Flexible Spending Accounts
• Transit and Parking Commuter Benefits
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development, Certifications & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Care.com annual membership
• Employee Assistance Program
• Supplemental Benefits via Corestream (Critical Care, Hospital Indemnity, Accident Insurance, Legal Assistance and ID theft protection, etc.)