Senior Service Desk Engineer
GuidehouseIndiana, United States
Posted January 16, 2026
Full Time
About the Company
Guidehouse is a global AI-led professional services firm delivering advisory, technology, and managed services to the commercial and government sectors. With an integrated business technology approach, Guidehouse drives efficiency and resilience in the healthcare, financial services, energy, infrastructure, and national security markets. Built to help clients across industries outwit complexity, the firm brings together approximately 18,000 professionals to achieve lasting impact and shape a meaningful future.
Job Description
We are seeking a Senior Service Desk Engineer to provide technical assistance to global users and troubleshoot technical issues surrounding operating systems, MS Office applications, email, and hardware/peripheral equipment.
Requirements
- Worked as Service Desk/helpdesk/desktop support Engineer
- Strong communication skills in English both verbal and written
- Troubleshooting, research, and diagnostic skills
- Working knowledge in ticketing tools, preferably ServiceNow
- Knowledge in ITIL framework
- Knowledge in Information Security concepts aligning to ISO 27001 standards
Benefits
- Comprehensive, total rewards package
- Flexible benefits package
- Diverse and supportive workplace
