Customer Success Manager (Mid-Atlantic)

GuidePoint Security is seeking a Customer Success Manager to oversee professional services engagements and programs for its largest customers in the Mid-Atlantic region. The ideal candidate will have experience running customer success programs for professional service firms and/or vendors in the cybersecurity or IT domain.

Requirements

• Bachelor's degree preferred
• Proficient with Microsoft Office/Microsoft Project/Atlassian Jira/Atlassian Confluence
• Prior experience running / developing / executing Customer Success Programs for Professional Service firms and/or Vendors within the cybersecurity or Information Technology domain(s)
• Demonstrated knowledge of commercial / vendor program management
• Demonstrated exceptional leadership, communication, time management, facilitation, and organizational skills

Benefits

• Group Medical Insurance options: Zero Deductible PPO Plan or High Deductible Health Plan with HSA
• Group Dental Insurance
• 12 corporate holidays and a Flexible Time Off (FTO) program
• Healthy mobile phone and home internet allowance
• Eligibility for retirement plan after 2 months at open enrollment
• Pet Benefit Option