Customer Success Manager

Digital Hands is an innovative Managed Security Service Provider (MSSP) seeking a Customer Success Manager to support customer adoption, retention, renewals, and service expansion across a portfolio of clients.

Requirements

• Bachelor’s degree or equivalent experience in Cybersecurity, IT, or a related field
• 3–5 years of experience in Customer Success, Account Management, or a technical customer-facing role
• Experience in a Managed Services or Managed Security Services (MSSP) environment preferred
• Understanding of the “as-a-service” delivery model
• Strong communication, organization, and problem-solving skills

Benefits

• Competitive compensation and benefits
• Training opportunities
• Personal skills development
• Opportunities for professional advancement across the organization