Digital Customer Success Manager
UpGuardManila, Philippines
Posted April 25, 2026
Full Time
About the Company
UpGuard is a leading cyber risk management platform offering comprehensive solutions for businesses to enhance their security posture. The company specializes in IT management, cyber insurance, and vendor risk management through third-party security ratings, vendor questionnaires, threat intelligence, and risk scoring services. UpGuard's distinctive approach lies in its holistic view of security, encompassing attack surface monitoring, vulnerability management, and compliance with robust vendor risk assessment capabilities.
Job Description
UpGuard is seeking a Digital Customer Success Manager to lead high-volume customer success in the APAC region. The ideal candidate will have a commercial mindset and technical expertise in cybersecurity or a related field. The role involves managing customer journeys from onboarding to renewal, scaling platform adoption, and driving upsell opportunities.
Requirements
- 3-5 years of experience in Customer Success or Account Management
- Proven track record of managing high-volume portfolios via digital-first strategies
- Strong commercial mindset
- Technical familiarity with CRM and automation platforms
- Exceptional verbal and written English skills
- Analytical proficiency in interpreting large datasets and customer health signals
Benefits
- Monthly Lifestyle subsidy
- WFH set-up allowance
- $1500 USD annual Learning & Development allowance
- Annual leave
- 18 weeks paid Parental Leave
- Personal Leave Allowance
- Fully remote working environment
- Top-spec hardware
- Generative AI subsidy
- Health Insurance
