Customer Solutions Specialist - Insurance
GuideStone Financial ResourcesDallas, Texas, United States
Posted May 20, 2026
Full Time
About the Company
We are an innovative organization that invests in the spiritual, relational, financial, physical, and professional development of our employees.
Job Description
We offer a generous benefits package, flexible work schedules, and tuition reimbursement in exchange for serving as a primary point of contact for members seeking guidance with GuideStone Financial Resources products and services.
Requirements
- Analyze and articulate the caller's requests and account information
- Effectively diagnose, analyze, and resolve member inquiries in live time
- Maintain and communicate an in-depth understanding of extensive internal policies, procedures, and legal parameters
- Educate each caller on GuideStone Insurance plans and the tax, legal, and compliance issues associated with the Plans
- Proactively identify the needs of each caller and promote GuideStone products through cross-selling
- Update member & ministry partner records
Benefits
- Generous benefits package
- Flexible work schedules
- Tuition reimbursement
