Customer Solutions Specialist - Retirement
GuideStone Financial ResourcesDallas, Texas, United States
Posted February 26, 2026
Full Time
About the Company
GuideStone® provides churches, ministries, faith-aligned institutions and Christian households with financial solutions that support our shared biblical values — equipping believers to lead resilient lives and advance the Kingdom of God. Founded in 1918, we serve the needs of our members and ministry partners with retirement, insurance and investment solutions to help you start well, stay well and finish well. We also help provide dignity to retirement-aged Southern Baptist ministers, workers and their widows through the heartbeat of our mission, Mission:Dignity®. At GuideStone, our vision is that every servant of Christ finishes well. We seek to enhance financial security and resilience for those who serve the Lord. GuideStone guides, advocates and provides for our members along their journeys to a strong financial future, fortifying their steps as they follow God wherever he leads. Follow GuideStone for financial services and insurance solutions for every season of ministry™ and the latest career opportunities grounded in our values of integrity, heart and skill.
Job Description
We are looking for a Customer Solutions Specialist to join the GuideStone inbound call center team, providing superior customer service, educating members on plan features, and promoting GuideStone products.
Requirements
- Bachelor’s degree in business or related field, or equivalent work experience learning outcomes
- Excellent customer service, verbal communication skills, and attention to detail
- Strong analytical skills and good decision-making ability
- Effective problem-solving skills and ability to adapt to change
Benefits
- Generous benefits package
- Flexible work schedules
- Opportunity to be involved in community outreach
- Tuition reimbursement
