Technical Account Manager - Mexico
GuidewheelMexico
Posted September 8, 2025
Full Time
About the Company
Guidewheel empowers factories worldwide to achieve sustainable peak performance through its plug-and-play FactoryOps platform. By connecting machines' real-time data, Guidewheel enables teams to reduce downtime, increase throughput, and enhance operational efficiency. With a strong mission-driven culture, backed by top investors like Greycroft and Breakthrough Energy Ventures, Guidewheel aims to impact millions of factories globally.
Job Description
Guidewheel is seeking a Technical Account Manager to support customers in Mexico, responsible for implementing and maximizing the value of Guidewheel's platform for companies in North America. This remote-first role focuses on troubleshooting technical issues, guiding customers through installation, and ensuring data accuracy. The role requires strong communication skills and a customer-centric approach.
Requirements
- 1-3 years operational experience in factories
- Understanding of Process Improvement, Pareto Principle, and OEE
- Strong interpersonal, analytical, and communication skills
- Experience with IoT hardware and telecommunications systems
- Customer-focused attitude
- Prioritization, initiative, and project management skills
- Bachelor's degree in electrical engineering or related field (or 4+ years experience)
Benefits
- Fair & equitable pay
- 100% remote culture
- Flexible PTO policy
- Generous equity
- Health Benefits
