Technical Account Manager - MMC
MotivePakistan
Posted January 7, 2026
Full Time
About the Company
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.
Job Description
Motive is looking for an experienced Senior Technical Account Manager (TAM) to join our Global Technical Support organization to provide white-glove service, technical support, and executive-level communications to our customers.
Requirements
- Minimum 2 to 3 years of experience in Technical Account Management
- Excellent customer communication skills in a variety of forms (written, live chat, conference calls, in-person)
- Experience assessment of bespoke and deeply complex custom configurations that impact usability and customer workflows
- Strong analytical and problem-solving skills with the ability to manage critical and complex issues in high-pressure environments
- Strong knowledge of Motive's Products with a concentration on Compliance, Asset and/or Safety
- Excellent troubleshooting skills leveraging log parsing, SQL, scripting languages, and code review where needed
- Experience with hardware devices, firmware upgrades, change management and related testing practices
- Experience with Third Party integrations such as Transportation Management or Fleet Maintenance systems
- Familiarity with advanced troubleshooting techniques that utilize APIs, Python, Data Dog, SQL etc.
- Deep hardware fault analysis skills; identify trends and prevent field failures – Root Cause Analysis
- Technical background with preferred qualifications of Computer Science or Engineering is a must
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development
