Customer Support Agent

Shape the future of the leather industry with us at Gusti Leder, where every bag tells a story and every product is more than just an accessory - it is a statement for transparent production and style.

Requirements

• Solving tickets in a fast manner but with sympathy and efficiency
• Liaising with other CS agents and other teams for efficient trouble-shooting
• Being solution oriented and proactive
• Recognizing own mistakes and offering solutions
• Balanced adjustment between company policy and customer demands
• Should have the capability of multitasking
• Identifying the needs of the team and proactively take action to support other team members

Benefits

• Competitive salary package
• Exceptional benefits
• Attractive bonus system
• Flexible working hours