Future Opportunities: Payroll Advocate

Gusto is seeking customer experience professionals who thrive in a fast-paced, consultative environment and are interested in being considered for future payroll customer experience opportunities in 2026. As a Payroll Advocate, you will act as the single point of contact for all support inquiries, enhancing user experience and serving as a subject matter expert for Gusto’s core products.

Requirements

• 3-6 years of customer experience with 1+ years of full-time experience in Payroll
• Account Management experience preferred
• Proven ability to proactively and reactively support customers, driving their success, happiness, and loyalty through expert guidance and creative problem-solving
• Ability to synthesize and communicate complex subjects clearly and effectively, both verbally and in writing, with customers and internal partners
• Experience with Salesforce, Zoom, Google Suite, Google Calendar, Gmail, and Chili Piper
• Excels in balancing inbound calls, scheduled meetings, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance