Head of Client Experience, Symmetry
GustoScottsdale, Arizona, United States
Posted April 16, 2026
181000 - 211000 USD
Full Time
About the Company
Gusto is a mission-driven company that aims to grow the small business economy by providing innovative solutions for payroll, health insurance, 401(k)s, and HR.
Job Description
Gusto is seeking a Head of Client Experience to lead the design and execution of a vision for serving and delighting clients in an AI-native world. The ideal candidate will have a transformational leader mindset, technical builder experience, and a proven track record of executing operational or organizational transformation.
Requirements
- 10-15+ years in client experience, technical support, developer relations, or a related client-facing function in B2B SaaS, API products, or developer-focused software
- 4+ years leading teams, including managing managers, with a demonstrated track record of executing operational or organizational transformation
- Demonstrated history of building and shipping AI-powered tools, workflows, or client experiences beyond using AI for just chat
- Hands-on experience with AI development tools (Claude Code, Cursor, GPT, or similar)—building, not just prompting
- Working knowledge of API/SDK architecture and RESTful APIs, including the ability to read API documentation and use testing tools like Postman for client troubleshooting
- Proficiency with productivity and collaboration tools (Google Workspace, project management software)
Benefits
- Competitive base pay
- Benefits
- Equity (RSUs)
- Paid Time Off
