Technical Enterprise Client Success Manager - Symmetry
GustoScottsdale, Arizona, United States
Posted November 29, 2025
121000 - 149000 USD year
Full Time
About the Company
Gusto is a mission-driven company that helps small businesses grow and thrive.
Job Description
We're looking for a Technical Enterprise Client Success Manager to ensure enterprise clients achieve exceptional outcomes with Symmetry's payroll compliance solutions. The ideal candidate will have a technical background, strong relationship-building skills, and a proactive mindset.
Requirements
- Bachelor's degree or equivalent combination of education and experience
- 5+ years in Client Success, Account Management, or Implementation Management in B2B SaaS
- Proven track record managing enterprise portfolios and guiding retention, adoption, and satisfaction
- Experience project managing complex software implementations from kickoff through go-live
- Technical aptitude to understand API/SDK integrations, conduct assessments, and troubleshoot issues
- Track record leveraging data and metrics to drive client outcomes and operational efficiency
- Experience in payroll, HR tech, or compliance technology strongly preferred
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan