IT Service Desk Analyst

We're looking for an IT Service Desk Analyst to join our team in Chippenham, providing 1st line IT technical support and delivering excellent customer service. The role involves monitoring support ticket queues, maintaining accurate records, and escalating incidents as necessary.

Requirements

• Excellent customer service skills
• Proactive individual with problem-solving and diagnostic skills
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment

Benefits

• Flexible dental insurance plans
• Company-sponsored pension scheme
• 24/7 online GP service
• Life assurance
• Employee assistance programme
• High street discounts
• Cycle to work scheme
• Cashback cards
• Saving scheme