Client Management Team Lead
GXS BankSingapore, Singapore
Posted March 18, 2026
Full Time
About the Company
At GXS, we're not just another bank. We're on a mission to make banking better for everyday consumers and small businesses. Better is a journey and we're here to stay the course.
Job Description
GXS Bank is a growing regional digital bank group revolutionizing financial banking services across Southeast Asia. The Client Management Team Lead is responsible for driving the end-to-end quality strategy, training, and process improvements for the Customer Support team.
Requirements
- 5+ years of experience in a customer service or contact centre role
- Minimum of 3 years of direct experience leading a team in a dedicated customer support, complaint handling, quality assurance, or service recovery function
- Demonstrated experience in managing complex customer complaints and proficiency in face-to-face customer interaction and de-escalation techniques
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Relocation Assistance
- Tuition Reimbursement
