H2O.ai is on a mission to democratize AI. As a Senior Technical Support Engineer, you will play a critical role in ensuring our customers have a seamless experience deploying and managing machine learning models in production.
Requirements
- 5+ years of experience in a senior or lead technical support role
- Exceptional communication skills and comfort in a high-impact, customer-facing role
- Deep expertise in debugging and operating complex, distributed systems built on Kubernetes and Docker-based architectures
- Proficiency in coding using GoLang, Python, C++, or Java
- Expertise in cloud platforms (AWS, Azure, or GCP) and infrastructure management tools (Terraform and Helm)
- Strong knowledge of Linux, Bash, File systems, Logging, Linux file permissions, Relational Databases (e.g. SQL), and Networking concepts (e.g., SSL, UDP/TCP, firewalls, and reverse proxies)
- Bachelor’s or a higher education degree in Computer Science/Engineering or a related field
Benefits
- Market leader in total rewards
- Remote-friendly culture
- Flexible working environment
- Be part of a world-class team
- Career growth