Senior Technical Support Engineer

H2O.ai is on a mission to democratize AI. As a Senior Technical Support Engineer, you will play a critical role in ensuring our customers have a seamless experience deploying and managing machine learning models in production.

Requirements

• 5+ years of experience in a senior or lead technical support role
• Exceptional communication skills and comfort in a high-impact, customer-facing role
• Deep expertise in debugging and operating complex, distributed systems built on Kubernetes and Docker-based architectures
• Proficiency in coding using GoLang, Python, C++, or Java
• Expertise in cloud platforms (AWS, Azure, or GCP) and infrastructure management tools (Terraform and Helm)
• Strong knowledge of Linux, Bash, File systems, Logging, Linux file permissions, Relational Databases (e.g. SQL), and Networking concepts (e.g., SSL, UDP/TCP, firewalls, and reverse proxies)
• Bachelor’s or a higher education degree in Computer Science/Engineering or a related field

Benefits

• Market leader in total rewards
• Remote-friendly culture
• Flexible working environment
• Be part of a world-class team
• Career growth