Senior Project Manager, New Client Onboarding

The Senior Project Manager – New Client Onboarding is responsible for leading and executing the end-to-end onboarding process for new publisher clients, ensuring a seamless, efficient, and timely onboarding experience.

Requirements

• Lead the full lifecycle of new client onboarding, managing multiple concurrent projects from kickoff through go-live.
• Develop and execute comprehensive project plans, including timelines, milestones, deliverables, and dependencies.
• Coordinate cross-functional teams (Sales, Operations, Finance, IT, Logistics) to ensure alignment and timely execution.
• Track project progress, monitor deliverables, and maintain clear visibility for all stakeholders.
• Identify risks and potential roadblocks proactively; escalate issues as needed and drive resolution.
• Facilitate regular status meetings, communication cadences, and reporting to stakeholders and leadership.
• Ensure accuracy and completeness of onboarding activities to support a successful and timely client launch.
• Continuously evaluate and improve onboarding processes, implementing best practices and efficiencies.
• Provide clear, concise project updates, including status, risks, and timelines, to leadership and stakeholders.
• Analyze and interpret client requirements, aligning them with existing processes where possible and identifying gaps that require new solutions or process development.
• Coordinate cross-functional teams to design and implement new system solutions or define and establish business processes as needed.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan